Customer care: How the bot army will shrink the outsourcing pie

Customer care: How the bot army will shrink the outsourcing pie

“While customers can choose different modes of contact—touch (in a branch), type (on the website), tap (chat banking on WhatsApp) and talk (call the contact centre and interact with the voice assistant)—we see an increasing preference for digital self care,” said Anjani Rathor, chief digital experience officer, HDFC Bank, pointing at the increase in such … Read more

Kotak Bank’s rollercoaster: From setbacks to surging Q4 performance

Kotak Bank's rollercoaster: From setbacks to surging Q4 performance

Kotak Mahindra Bank has been under scrutiny lately, facing one setback after another. Towards the end of April, the Reserve Bank of India (RBI) asked the lender to stop onboarding new customers through its online and mobile banking channels, and also barred it from issuing fresh credit cards. This action stemmed from the RBI’s scrutiny … Read more

How to improve your CIBIL score using gifted money? Here are 3 ways

How to improve your CIBIL score using gifted money? Here are 3 ways

Gifted money does not impact your CIBIL score in a direct way. But it can, and does, affect the score positively in the following scenarios: you invest the gifted money into a scheme and improve your financial situation, use the gift received in cash to retire a debt, or use the same to give the … Read more

‘India playing a key role in AI development, adoption’

‘India playing a key role in AI development, adoption’

“AI itself is at an early stage right now, so more sophisticated and efficient use cases of AI will mature over time. But, India is playing a vital role in the development of AI around the world, and development of Indian AI platforms will be key to the growth of this market,” Chandok said. The … Read more

‘Any tax hike on equities may impact investor sentiment’

'Any tax hike on equities may impact investor sentiment'

Samir Arora, the founder and fund manager of Helios Capital, expects the Bharatiya Janata Party (BJP)-led National Democratic Alliance (NDA) to secure a comfortable majority, and present a market-friendly budget focused on economic reforms in its next term. “So, we continue to be bullish,” he said in an interview. However, in the event of any … Read more

Mid or small-cap fund? This is how investors can have best of both with lower risk

Mid or small-cap fund? This is how investors can have best of both with lower risk

In last 12 months large-cap category has witnessed outflow of Rs. 615 crore whereas mid-cap category has witnessed inflow of Rs. 22,250 crore. Interestingly, large & mid-cap category together witnessed an inflow of Rs. 22,450 crore. This data highlights that there are a lot of investors who prefer the combination of largecaps and midcaps over … Read more

Mint Primer: Alexa, why is voice failing to resonate in tech?

Mint Primer: Alexa, why is voice failing to resonate in tech?

The Humane AI Pin, a voice-controlled personal assistant, was one of Silicon Valley’s most-hyped AI-first products. However, the hype has crashed rather fast. Barring Amazon’s Alexa and Apple’s Siri, voice interfaces have been tech’s biggest failures. Mint asks why: Why the hype around Humane AI Pin? The AI Pin, launched by Silicon Valley startup Humane, … Read more

Muthoot Finance’s arm Belstar Microfinance files DRHP with SEBI for ₹1,300 crore IPO

Muthoot Finance's arm Belstar Microfinance files DRHP with SEBI for ₹1,300 crore IPO

Belstar Microfinance Ltd, the microfinance subsidiary of Muthoot Finance, submitted draft red herring prospectus (DRHP) to the Securities and Exchange Board of India (Sebi) to raise ₹1,300 crore through an initial public offering (IPO). According to the draft red herring prospectus (DRHP), the initial public offering (IPO) of the Chennai-based company comprises a ₹1,000 crore … Read more

Will my capital gains below ₹5 lakh be taxed if I have no other income?

Will my capital gains below ₹5 lakh be taxed if I have no other income?

​My taxable income is below the ₹5 lakh tax rebate limit. ​If I earn ₹4 lakh in long-term capital gains (LTCG) and have no income from any other source for the relevant financial, how will the gains be taxable? —Name withheld on request  As per the provisions of Income-tax Act, capital gains arising from transfer … Read more